Yes, it’s true — we ship worldwide! 🌍
And even better, we offer FREE shipping on most orders!
All orders are processed within 1–2 business days after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and public holidays.
Please note:
We cannot guarantee Saturday delivery, even with expedited shipping.
Orders placed on Monday will typically ship out by Tuesday or Wednesday.
You will receive a confirmation email with a tracking link once your order ships — please allow up to 48 hours for this to arrive.
Please double-check your shipping and billing information before completing your purchase. Inaccurate or incomplete addresses, or unverified order details, may delay processing by an additional 1–2 business days.
Once shipped, delivery is in the hands of the courier. We are not responsible for carrier-related delays.
Your order may or may not require a signature upon delivery. Most packages are left at your mailbox or doorstep, but this is at the discretion of the courier. If the courier deems the area unsafe, they may reattempt delivery or hold the package at a nearby location.
For smooth delivery, we recommend shipping to a location where someone will be available to receive it — such as your workplace or a friend’s home.
| Country | Carrier | Delivery Time |
|---|---|---|
| United States | USPS | 5–7 business days |
| Canada | Canada Post | 5–7 business days |
| United Kingdom | Royal Mail | 5–7 business days |
| Ireland | An Post | 5–7 business days |
| Australia | Australia Post | 7–9 business days |
| New Zealand | NZ Post | 7–9 business days |
| Other International | Local Courier | 7–14 business days |
📦 You will receive a second email with tracking details once your order has shipped. Please allow 1–4 days for tracking to begin updating.
If tracking does not update but your package is still in transit, don’t worry — most of the time, it’s on the way. Contact the courier first for delivery concerns, and reach out to us if the issue persists beyond the expected delivery window.
International customers are responsible for paying any customs duties, import taxes, or fees levied by their country’s customs authority. These charges are not included in the purchase price and are non-refundable.
HealoTech ships orders DDU (Duties and Taxes Unpaid). This means any applicable fees will need to be paid by the recipient before the package is released.
We recommend contacting your local customs office for specific charges before ordering.
In some countries, carriers like DHL may pay customs charges upfront on your behalf to speed up delivery. In these cases, DHL will invoice you after delivery for the amount paid, plus a small processing fee.
It is the buyer’s responsibility to ensure the correct shipping address is entered at checkout.
If you need to update your address, email us at info@healotech.com as soon as possible after placing your order.
While we’ll do our best, we can’t guarantee changes once the order is being processed or shipped.
If your order is returned to us due to an address issue, we will contact you to arrange a reshipment or issue a full refund.
Customers are responsible for the cost of shipping returns back to us. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
At this time, we are unable to ship to the following countries:
Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia
We’re here to help! Reach out to our team at
📩 info@healotech.com