At HealoTech, we’re committed to delivering quality and care in every product we offer. However, we understand that sometimes things don’t go as expected. If you’re not fully satisfied with your purchase, we’re here to help.
If you're not happy within 30 days of receiving your order, please reach out to our support team at info@healotech.com. We offer a 60-day money-back guarantee, starting from the date of your purchase.
To begin the refund process, email us at info@healotech.com. We offer two refund options, provided you qualify based on the policy outlined below.
Option 1: Partial Refund – Keep the Product
You may be eligible for a partial refund to your original payment method, and you can keep the product. No return shipping, no hassle. Most customers prefer this option as it’s fast, easy, and convenient.
⏳ Must be requested within 60 days of your purchase. Once a partial refund is issued, you are no longer eligible for a full return.
Option 2: Full Refund – Return the Product
If you prefer a full refund and have a valid reason, you may return the product to our international return center. Return shipping costs are the responsibility of the customer.
🌍 We serve customers globally, so our warehouse location may vary by region (e.g., USA, UK, Canada, Australia).
To be eligible for a partial or full refund, customers must use the product daily for 30 consecutive days, for at least 15 minutes per day.
Minimum trial period: 30 days
Ideal usage period: 45–60 days
Incorporate use into daily lifestyle for best results
If no improvement is noticed after consistent daily use for 30 days, you may request a refund within 60 days of purchase.
For the scenarios below, we offer a 30% instant refund, and you keep the product:
Sizing Issues: We clearly display sizing information during checkout; we do not accept returns for size-related concerns.
Pre-existing Medical Conditions: Warnings are provided regarding medical conditions that may not be compatible with our products.
Change of Mind: Refunds for change-of-mind purchases require a valid reason after product trial and consistent use.
Do not return any items without contacting our team first. Unauthorized returns may not be eligible for a refund.
If you receive a defective or damaged item, please email us at info@healotech.com within 3–5 days of delivery with the following details:
Subject line: Damaged or Defective Product
Order number
Full name
Photo or video evidence of the issue
Your contact email
We will assess your request and promptly issue a replacement if warranted.
Please note: For hygiene reasons, sticky pads or consumable items are not eligible for return.
Please double-check your shipping details during checkout. HealoTech is not responsible for packages marked as “delivered” by the carrier but reported lost or stolen.
If you need to cancel or change your order, please contact us within 24 hours of placing it. After this window, we cannot guarantee edits or cancellations, as orders may already be processing or shipped.
If we can cancel before dispatch, we’ll issue a full refund. If not, you may still return the order by following the appropriate return process.
We’re here to support you every step of the way. If you have questions about returns, shipping, or anything else, don’t hesitate to email us at: